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The NHS is proposing to use the Net Promoter Score as a measure of patient satisfaction. Genius or folly?

 

The NHS is proposing to use the Net Promoter Score as a measure of patient satisfaction. Genius or folly?

The scoring system is old hat for big corporates where it produces very black and white results. Is the NHS ready for such candour?

1. Bring it on - let's see the scores
 
42% (39 votes)
2. Another silly index of nothing in particular - forget it
 
37% (34 votes)
3. Be careful what you wish for - only great organisations get positive scores. It could undermine confidence in NHS services
 
21% (19 votes)