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Parent Experience Survey

The National Neonatal Audit Programme recommends that Neonatal Units carry out a regular survey of the parents whose babies were cared for on their unit. Apart from this requirement, the Network felt it was important to know our strengths and areas for further improvements.

The QIPP Sub Group (formerly the RD&A Sub Group) of the Network proposed that a survey of the parental perceptions of the service be carried out among all the neonatal units within the Staffordshire, Shropshire and Black Country Newborn Network. 

Pilot Parent Experience Survey

A pilot parent experience survey took place during April and May 2007.  Parents were provided with the questionnaire a couple of days before discharge from the unit.  They were asked to drop off the completed questionnaire into a box kept on the unit or to hand it to a member of staff.  At the end of the audit period the returned completed questionnaires were input and the results for the Network collated .  The results of the survey were then analysed and presented to the Network Board on the 5 December 2007 where it was agreed that a continous survey needed to take place.

Continous Parent Experience Survey

Some minor amendments were made to the original pilot questionnaire with input from the network parent representatives including changing the order of the questions and adding a couple of questions on the availability of support both during and on discharge from the neonatal unit.  The survey took place during April 2008 to March 2009 the results of the survey were presented to the Network Board in two half year reports April 2008 to September 2008 and October 2008 to March 2009.  Units in the Network were asked to reflect on the contents of the report and update the action plan developed following the pilot survey last year to address areas for improving the experience of parents whilst their baby is on their neonatal unit.

This is the final half year report of the original parent experience survey covering the period April to September 2009.  The survey was stopped at the end of September 2009 whilst the network QIPP Sub Group (formerly the RD&A Sub Group) considers how to address the low response rate.

In the meantime the network has provided funding for each of the neonatal units in the network to participate in the first national survey of parents on neonatal units being undertaken by the Picker Institute.  Sampling commenced in late Summer 2010 and the results are anticipated in 2011.

We would like to take this opportunity to thank all of the parents who have taken part in the survey for their valuable input into improving the service for other users.