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Introduction to 6 Personal productivity

Up to 6. Personal productivity
June 15. 2016
Robert Varnam

What is this?

This is about supporting staff to develop their personal resilience, as well as specific skills to allow them to work in the most efficient way possible. This may include improving the environment, reducing waste in routine processes, streamlining information systems and enhancing skills such as reading and typing speed.

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Benefits for patients

  • Improved quality of consultations, with more achieved. 
  • Reduced absence of staff.

Benefits for practice

  • Frees clinicians to do more in each consultation, with fewer distractions and frustrations. 
  • Improves staff wellbeing and job satisfaction.


6.1 Personal resilience

Supporting staff to be happy and productive in their work through the way they respond to pressure. The maintenance of an engaged organisational culture through deliberate leadership of the team and systems can have a significant impact on resilience and productivity. A wide range of activities may help build staff resilience, including training, mentoring and peer support schemes, as well as more intensive support for staff experiencing difficulties.

6.2 Computer confidence

Provision of initial and ongoing support to staff to ensure they are able to make the best and most efficient use of practice computer systems. Specific opportunities may be created for staff to discuss their use of systems and to share tips, or this may feature as part of other team sessions.

6.3 Touch typing & speed reading

Training for staff in typing and reading at speed. This frees staff time, and reduces frustration and distraction, making it easier to devote attention to other things.

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