North Brink Practice in Cambridgeshire had a three day backlog of tasks that had built up in its Patient Services Team which was having an impact on GP and staff time, as well as morale. Using the Productive General Practice (PGP) Quick Start programme it tackled the issue which:

• cleared the backlog with tasks now completed on the day
• released 70 hours a week by making improvements in the way staff contact patients regarding queries, hospitals and looking at the process of repeat prescriptions and urgent prescriptions
• reduced tasks by 65% with an average of previously 200 per day in Patient Contact now down to 70.

PGP Quick Start is part of the support available through the General Practice Forward View.

Link to the case study.