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5.2 Efficient processes - document management, Here (Brighton and Hove)

Up to 5. Productive work flows
November 28. 2016
Robert Varnam

Here is a social enterprise owned by GPs, practice managers, nurses and staff, providing community and wellbeing services in the Brighton and Hove area, as well as training and support for primary care to work innovatively. Here (formerly known as BICS - Brighton and Hove Integrated Care Service) held the contract to provide improved access services in partnership with 17 GP practices in the Prime Minister's GP Access Fund.

Practices working to improve access agreed early on that a key requirement for this was to release GP time. It was noted that a significant proportion of incoming clinical correspondence did not need to be handled by a GP, but could be managed by the clerical team, with appropriate guidance and training. 

Having successfully introduced this new system in local practices, freeing up to 80% of GP time, Here now offer training for other practices. 

Video about the work: 

www.youtube.com/watch?v=X3vTGFXnXVk

More information: www.workflowoptimisation.co.uk 

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