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Demand led appointments system

Up to 5. Productive work flows
January 28. 2019
Robert Varnam

Sometimes the best way to handle rising demand is to work smarter, not harder. Dr Steve Clay describes how his practice managed to improve access while responding to the needs of 1,000 additional patients, by redesigning the appointments system.

Presentation at the General Practice Transformation Champions conference, 22 March 2018.


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