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5.2 - Efficient processes - correspondence management, AT Medics

Up to 5. Productive work flows
September 04. 2016
Robert Varnam

This group of practices in London has trained clerical staff to manage the majority of incoming hospital correspondence without a GP. With carefully designed training, a set of standard protocols and regular audit, 71% of letters are now handled without needing to go to a GP. This frees up GPs to spend more time dealing with issues that really need their attention. 

November 28. 2016
Robert Varnam

Download more information about AT Medics' EZ Doc approach to document management here.

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May 30. 2017
Robert Varnam

An overview of this work is also now available, showing different ways in which this group of practices have developed the role of clerical staff, freeing up time for GPs. Download here.

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