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Changes in admin team processes help reduce GP pressures – West4GPs, London

Up to 5. Productive work flows
October 24. 2018

West4GPs in Hounslow is a family practice dating back to 1907. The practice’s history and long standing in the community has created a high expectation among patients, which has stretched the GPs’ capacity to breaking point. Keen to reduce pressure on the GPs, the practice participated in the Productive General Practice (PGP) Quick Start programme.

Among the improvements that have been made the practice has released over 57 days a year of the admin team’s time. In addition to the time saving, GPs now have quicker access to information and fewer delays to progressing actions for patients.

PGP Quick Start is part of the support available through the General Practice Forward View.

Link to the case study is https://www.england.nhs.uk/gp/case-studies/changes-in-admin-team-processes-help-reduce-gp-pressures-west4gps-london/

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