Using process mapping tools from the General Practice Improvement Leaders programme, a practice improved pathways in diabetes and mental health by streamlining and improving processes.  This helped reduce the workload for the GPs, allowing them more clinical time and reducing their administration needs.

Download the case study at https://www.learnenv.england.nhs.uk/pinboard/download/id/406

Hi there, the link is correct as the case study also discusses what the practice did to improve pathways as part of its turnaround.