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Making quality improvement a way of working in general practice

Up to 5. Productive work flows
July 13. 2018
Anonymous

This case study looks at how Gloucestershire CCG is rolling out the Time for Care programme to support its practices to collaborate, improve the quality of services delivered to patients and help GPs release time for care. The following shows examples of some of the impact that has already been achieved.

Gloucester Health Access Centre has 4 whole time equivalent GPs serving a population of approximately 7,000 patients.

  • A more efficient process for dealing with incoming paperwork has released an initial 29% of GP admin time, an average of 3 hours per week per whole time equivalent.
  • By exploring new ways of ensuring patients receive the most appropriate consultation, the practice is now offering phone consultations as the default mechanism for initial GP contact, which has released an initial 5 per cent of GP consultation time, an average of 1.3 hours per week per whole time equivalent.

By redesigning the repeat prescriptions process Winchcombe Medical Centre has released over 150 hours of admin time a year.

Time for Care is part of the support available through the General Practice Forward View.

Link to the case study is https://www.england.nhs.uk/gp/case-studies/making-quality-improvement-a-way-of-working-in-general-practice-gloucestershire-ccg-south-west/

 

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