Quay Health Solutions GP Federation in North Southwark created a team of service improvement leaders made up of GPs, nurses, practice managers and reception staff. The move was seen as a vital way to build capability, capacity and confidence in quality improvement within all 20 member practices, with a goal to help achieve sustainable improvements and build confidence in managing change across the federation.

Download the case study at https://www.england.nhs.uk/gp/case-studies/building-capability-for-quality-improvement-across-a-gp-federation/