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Routine GP appointment waiting times reduced by 47% – Pickering Medical Practice, North

Up to 10. Build QI expertise
June 05. 2019

A rise in patient demand was pushing the team at Pickering Medical Practice in North Yorkshire to breaking point, GPs were struggling with workload and staff saying they could no longer cope.  One GP in the practice participated in the General Practice Improvement Leaders programme and applied her learning from the programme to help the team look at ways to reduce the pressures. 

Through the work done the average waiting time for a routine GP appointment has reduced from 19 days to 10 days, an improvement of 47% which has surpassed the team’s aim set at the start of the project. For patients this means quicker access to a routine appointment.

The programme is part of the Time for Care support available through the General Practice Forward View.

Link to the case study is https://www.england.nhs.uk/gp/case-studies/routine-gp-appointment-waiting-times-reduced-by-47-pickering-medical-practice-north/


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