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“Had we not made the changes we did the practice would have struggled to survive in the long-term” – Bottreaux Surgery, South West

Up to 10. Build QI expertise
October 24. 2018

Bottreaux Surgery in Cornwall has two sites and 2.8 whole time equivalent GPs, serving a patient population of nearly 5,000. A GP and business manager meeting to discuss succession planning brought to light pressing issues around workload and burnout. The manager, who had participated in the General Practice Improvement Leaders programme, used learning from the programme to help the GPs address the issues head-on, which led to some significant improvements.

  • The work-life balance for GPs has been hugely transformed, they no longer feel stress and burnout. They are now able to manage their daily workload better, helping them get home by 6.30pm whereas previously it was 10.00pm.
  • Workload is shared equally amongst all GPs.
  • The practice is more attractive to new GPs.
  • The long-term sustainability of the practice means patients will continue to have access to their local surgery in the foreseeable future.

The programme is part of the support available through the General Practice Forward View.

Link to the case study is https://www.england.nhs.uk/gp/case-studies/had-we-not-made-the-changes-we-did-the-practice-would-have-struggled-to-survive-in-the-long-term-bottreaux-surgery-south-west/

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