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Introduction to 1 Active Signposting

Up to 1. Active signposting
June 15. 2016
Robert Varnam

What is this?

This innovation provides patients with a first point of contact which directs them to the most appropriate source of help. Web and app-based portals can provide self-help and self-management resources as well as signposting to the most appropriate professional. Receptionists acting as care navigators can ensure the patient is booked with the right person first time. 


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Benefits for patients

  • Improves appointment availability. 
  • Reduces low-value consultations and onward referrals. 
  • Shorter wait to get to see the most appropriate person.

Benefits for the practice

  • Frees GP time. 
  • Makes more appropriate use of each team member's skills. 
  • Reduces internal referrals.

Types

1.1 Online portal

Patients are given access to a web portal or mobile app. This can provide a number of services, including booking or cancelling appointments, requesting repeat prescriptions, obtaining test results, submitting patient-derived data (eg home blood pressure readings), obtaining self help advice, viewing education materials and consulting a clinician.

1.2 Reception care navigation

Reception staff or volunteers are given training and access to information about services, in order to help them direct patients to the most appropriate source of help or advice. This may include services in the community as well as within the practice. This adds value for the patient and may reduce demand for GP appointments.

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