The Deben Health Group in Ipswich used Learning in Action to implement care navigators.  The programme, which is part of the support available through the General Practice Forward View, helped the group develop a care navigation protocol and resources, to enable reception teams to effectively navigate care across eight practices in a consistent way.

The improvements have led to the eight practices collectively releasing 227 appointments, equating to 37 hours a week of clinical time released.

Link to story – https://www.england.nhs.uk/gp/case-studies/navigating-care-at-scale-releases-37-gp-hours-a-week-ipswich-east/