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Training for active signposting - what to look for?

Up to 1. Active signposting
January 19. 2017
Robert Varnam

A growing number of practices and organisations are offering training in active signposting. It is expected that the market will continue to grow rapidly for some time. There are many important features to look for when choosing training that's right for your team. Some important considerations are listed here.

Criteria for using General Practice Forward View funding.

The following are the essential criteria when using the funding provided for practices through the GP Forward View (more info here):

  • Inclusion of a focus on recognising red flag symptoms which require urgent medical attention.
  • Skills development to ensure staff are confident in communicating available options.
  • Opportunities to hear from receptionists already using active signposting.
  • Support for the practice to develop its own directory of services, including the opportunity to learn from other practices’ examples.

Additional considerations:

  • Do you have preferences for how the training is organised? For example, is it important for it to be locally delivered? Does it matter whether the training is face-to-face, virtual or a blend? Do you want to undertake the training with other practices?
  • Alignment with the competency framework for care navigation. Health Education England have produced a framework describing three different levels of competency for care navigation. Choosing training that is explicitly aligned with this framework gives added assurance for the practice, and may be attractive for staff, as part of their professional development. Read more about the framework here. The framework is also attached below.


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