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9.2 Quick facts - Patient online

Technology changes are enabling patients to access their personal record online, through web portals and a growing number of health apps for mobile phones. This makes common transactions such as ordering a repeat prescription quicker for the patient and for practice staff. It also allows patients to become better informed about their health and care, and to play a more active role. With explanation and support, patients and their carers are able to check test results, the progress of investigations and referrals, read and share their care plan, and enter details of home monitoring, such as blood pressure, weight, and sugar tests. As well as being popular with patients, GP practices are reporting a reduction in workload as a result of patients using these online services.

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