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Releasing Capacity in General Practice (10 High Impact Actions)

4.5 Medical assistants: Medical assistants processing letters, Brighton and Hove GP Access Fund

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4.5 Medical assistants: Medical assistants processing letters, Brighton and Hove GP Access Fund

To reduce workload pressures and help practices improve access for patients, this GP Access Fund scheme developed a new standard protocol to allow clerical staff to play an active role in processing incoming clinical correspondence, rather than the GP having to deal with every letter.

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PDF document icon 10HIAs Case study 168.pdf — PDF document, 216 KB (222085 bytes)