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Releasing Capacity in General Practice (10 High Impact Actions)

4.5 Medical assistants: Medical assistants processing letters, Brighton and Hove GP Access Fund

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4.5 Medical assistants: Medical assistants processing letters, Brighton and Hove GP Access Fund

To reduce workload pressures and help practices improve access for patients, this GP Access Fund scheme developed a new standard protocol to allow clerical staff to play an active role in processing incoming clinical correspondence, rather than the GP having to deal with every letter.
To reduce workload pressures and help practices improve access for patients, this GP Access Fund scheme developed a new standard protocol to allow clerical staff to play an active role in processing incoming clinical correspondence, rather than the GP having to deal with every letter. (less...)
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