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Releasing Capacity in General Practice (10 High Impact Actions)

1.2 Reception care navigation: The 'frontline team', AT Medics, London

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1.2 Reception care navigation: The 'frontline team', AT Medics, London

Patients requesting a same day consultation, who do not require continuity of care, are booked a phone consultation with a GP working in a central call centre run by the group of practices.

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PDF document icon 10HIAs Case study 136.pdf — PDF document, 218 KB (224091 bytes)