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Releasing Capacity in General Practice (10 High Impact Actions)

1.2 Quick facts - Active signposting in reception

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1.2 Quick facts - Active signposting in reception

Reception staff or volunteers are given training and access to information about services, in order to help them direct patients to the most appropriate source of help or advice. This may include services in the community as well as within the practice. This adds value for the patient and reduces demand for GP appointments.

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PDF document icon 10HIAs Quick facts - 1.2 Reception care navigation.pdf — PDF document, 113 KB (116302 bytes)