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Hampshire has its first Healthy Living Pharmacy.

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June 19. 2013
Pat North

Hampshire has its first Healthy Living Pharmacy.

Boots the Chemists, 1 The Hundred, Romsey has met all of the service and quality criteria for HLP and will be officially pronounced as a Healthy Living Pharmacy at a celebration event on the 11th July.

The team were especially recognised by the accreditation board for "your strong emphasis on a whole team approach to Health Living Pharmacy” and by the patient visitor for "your friendly and approachable staff who are well informed about healthy living and the options available."

The Program

HLP in Hampshire started in April 2012 when the LPC agreed to initiate a programme to give all community pharmacies in Hampshire the opportunity to become HLPs

During May and June 2012 we ran 4 World Cafe events across Hampshire to engage with pharmacists and their teams. Following on from this we published our HLP Prospectus and Service Specification http://www.hampshirelpc.org.uk/webfm_send/3506 and asked for expressions of interest; 65 pharmacies joined the programme in the first wave.

We hosted three Leadership courses and two “HLP- setting up for success” support days. These events were well attended with 75 completing training to become leaders and 100+ pharmacy team members attending the support days. In addition to these HLP specific days we have held service focused support meetings for EHC, alcohol intervention and brief advice, respiratory MURs and inhaler technique.


We wanted our HLPs to meet the highest of standards and for their applications to be subject to external scrutiny. To that end an independent HLP Accreditation Board was established which includes a leading academic, a public health expert, a Councillor, a member of LINks, a member of the RPS English Board, a member of the National Pharmacy and Public Health Forum and the Chair of the LPC.

The HLP in Hampshire Board agreed the following accreditation model;

  1. The pharmacy self-assesses against the quality and service criteria and records progress on PharmOutcomes. When they believe themselves to be ready they inform the Board.

  2. The LPC Chief Officer reviews the evidence, discusses readiness and makes a recommendation to the Board.

  3. If the Pharmacy is considered ready, the Board arranges for two trained members to make an announced accreditation visit

  4. A successful visit by the Board is followed by an unannounced patient visit


  5. The Board makes the final accreditation decision


What Next?

There are several Hampshire pharmacies who will be inspected soon and we anticipate 6 pharmacies to become accredited in the next few months. We have completed a telephone survey of the pharmacies who do not appear to be making progress with HLP to find out what support they need to help them with their journey. We will be running support days for Healthy Living Champions (trained, in training, prospective) and facilitating further leadership training.




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