Making NHS patient feedback more inclusive

Updated guidance has been published to help make the NHS’s biggest patient feedback tool, the friends and family test, more inclusive. The new guidance covers services across the NHS that are provided to children and young people – with special provisions for looked after children – as well as patients with learning disabilities, dementia, language and literacy issues or patients who are deaf or deafblind. Since the FFT guidance was originally published in July last year, promoting a standard feedback question for all patients, a number of providers have fed back on using it on healthcare’s frontline with patients in particular groups.

Source: NHS England
Date: 16 July 2015