Every complaint matters: a seven-point plan for the NHS and social care

This action plan lays out seven points of action for the government to reform the health and social care complaints system that will create an effective and compassionate system that both gives patients what they need and ensures the NHS and social care services can learn from their mistakes.

http://www.healthwatch.co.uk/news/ombudsman-reform-only-one-part-complaints-puzzle

Source: Healthwatch
Date: 18 June 2015