The 15 Steps Challenge: Quality from a patient’s perspective

The NHS Institute for Innovation and Improvement has launched a toolkit to help trusts gain a better understanding of how patients feel about the care provided. The 15 Steps Challenge encourages patients and staff to work together to identify improvements which may enhance the patient experience, highlighting what is working well and what might be done to increase patient confidence.

http://www.institute.nhs.uk/productives/15StepsChallenge

Source: The NHS Institute for Innovation and Improvement
Date: 7 June 2012