Patient voice is still not heard says survey

Only three in ten believe their local healthcare economy is good at listening to the views of patients. So says a survey of 844 healthcare professionals representing commissioners, providers and the voluntary sector. The survey by Primary Care Commissioning (PCC) and People Matters Network also found many organisations (55%) struggling to measure the effectiveness of engagement programmes. Similar numbers admit they need help in using feedback from patients and the public to inform commissioning and to improve existing services.

Source: PCC
Date: 23 July 2013