NHS services - patients’ feedback encouraged

NHS Choices has produced a set of short videos highlighting the value of online patient feedback. The videos include real stories of how services have benefited from online feedback, a guide or patients on providing worthwhile feedback and advice from the Medical Protection Society on accessing services. Over the next 12 weeks, these videos will be screened in patient waiting rooms across primary and secondary health services and their effectiveness evaluated as part of a pilot study. They are available for use on GP practice and NHS websites.

http://www.nhs.uk/video/Pages/online-patient-feedback-jean.aspx?searchtype=Tag&searchterm=About+the+NHS_Online+feedback&

Source: NHS Choices
Date: 24 August 2012