Modernisation of health and care: working with service users

This is a guide for commissioners on how NHS staff and service users can work together to improve services. Recently Panos London and Naz Project London (NPL) launched the findings of a three year collaborative pilot study, Beyond Consultation. The project supported African service users and NHS staff to work together to improve sexual health and HIV services in London. One of the outputs was a new step-by-step guide to help commissioners engage both staff and service users in identifying and acting on service improvements. It is of particular interest to anyone who wants to strengthen service-user engagement, and in particular engage seldom heard groups in shaping health services.

Source: DH
Date: 27 March 2012