What is the NHS Clinical Soft Intelligence service?
The NHS Clinical Soft Intelligence (NHSCSI) service connects people to share intelligence and good practice.
NHSCSI have a proven approach to recognising the valuable collective knowledge and experience of patients, frontline staff and commissioners and how to harness and share it, across all fields of health and care.
Follow us on twitter @NHSCSI
For examples of our work see #rehabimprovers
Our skills and experience lie in:
- Connecting providers, commissioners and service users across the system to enable cross sector conversations and allow individuals to have a voice
- Harnessing valuable intelligence and experience at all levels to be able to share good practice and service innovation
- Creating an environment and ongoing opportunities to drive sustainable change and service improvement
To discuss your requirements in any of these areas, contact
dawn.smith@nhs-commissioning.net or
katherine.andrews@nhs-commissioning.net
Examples of our work
Key stakeholder engagement: A vision of what good looks like for rehabilitation services
Commissioned by the Department of Health, NHSCSI recruited a wide range of service users, establishing a Service User Reference Group to gather and analyse data to produce a vision. This was then refined with a group of 105 commissioners and providers from across the health and social care spectrum including the voluntary sector, to describe the enablers and barriers to delivering this vision.
Download the summary slides describing the process and outcomes of this project
Social mobilisation and collaboration to support change
NHSCSI creates bespoke face-to-face events and online resources to support problem solving, the sharing of best practice and innovation and collaborative programmes of change. See our extensive experience of running a series of networking and sharing events:
Series of vodcasts and webinars on networking for change, transition from child to adult services, creating partnerships between clinicians, finance and commissioning.
Soft intelligence to enhance project collaboration
NHSCSI harnesses the use of soft intelligence to capture and share local experiences that can enhance project collaboration and stakeholder engagement including those often unconnected in more traditional change programmes.
See an example of a Soft Intelligence Bulletin, capturing the local experiences of issues related to service improvement.
Establishing cross-professional and cross-agency Communities of Practice or networks
The Improving Rehabilitation Services COP (IRSCOP) commissioned by NHS England, is an example of this. With over 500 participants and an online forum, participants included clinicians, managers, people using services, health and care commissioners, provider organisations, academics and education providers.
(c) NHSCSI April 2017
For more examples of our work, go to:
Webinars, Vodcasts and social media networking 2015-16
Intelligence gathered to support the dissemination and adoption of good practice – 2014/16
Raising the profile of local service improvements – 2014/15
Webinars and social media networking 2014-15
Engaging a diverse community in service Improvement programmes
Webinars and social media networking March 2014
Raising the profile of local service improvements – 2013
Engaging service users, providers and commissioners to describe what good looks like