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NHS Clinical Soft Intelligence (NHSCSI) Service

Webinars, Vodcasts and Social Media Networking 2015-16


Webinars, Vodcasts and Social Media Networking 2015-16

NHSCSI has expertise in developing and delivering Webinars and Vodcasts as an effective method of engaging people on shared learning for issues such as the impact of service improvement, collaboration, and improving services for young people.

NHSCSI’s work brought passionate people together over social media to network: harnessing & sharing intelligence to build a repository of knowledge and experience

If you would like to discuss possibilities for digital networking, please contact or dawn.smith@nhs-commissioning.net

During 2015 and 2016 we offered a number of vodcasts and webinars and invited and shared your thoughts on what good rehabilitation can/does deliver for commissioners.

Networking to improve rehabilitation: why bother?

  • Are you able to find others with a passion for rehabilitation?
  • Are you influencing as a network?
  • Are your networks networking and connecting across boundaries of profession/organisation/geography?
  • Are you confident using social media to network?
  • Do you need some help to build a network?

This vodcast identifies why networking is essential to influence the commissioning, provision and improvement of rehabilitation services. It provides advice and signposts viewers to tools that may be useful when developing your networking. Speakers:

  • Lindsey Hughes Rehabilitation Programme Lead, NHS England
  • Liz Maddocks-Brown Senior Manager, Networks and Faculty, Sustainable Improvement Team, NHS England
  • Naomi McVey Programme Manager, AHP Workforce, North West AHP Network, Health Education England
  • Andrew Nwosu London Regional AHP Lead, NHS England

NHS Clinical Soft Intelligence Service has developed this webinar for the Improving Rehabilitation Services Community of Practice and it is produced in collaboration with the Royal College of Speech and Language Therapists.


The transition from child to adult services with rehabilitation needs – what does it take to get it right? 


This webinar highlights the importance of providing support and guidance to young people with rehabilitation needs moving into adult services. It focuses on the real experiences of young people and service providers to reflect upon lessons learned and the transferable principles and knowledge that may apply across physical or mental health rehabilitation settings in child or adult health. Speakers:

  • Thines Ganeshamoorthy University student, blogger and campaigner with experience of moving from children's to adult's services
  • Dr Nick Wilkinson Consultant Paediatric Rheumatologist, Evelina London Children's Hospital
  • Julia Smith Clinical Specialist Physiotherapist in Rheumatology and Chronic Pain, Oxford University Hospitals NHS Foundation Trust

Additional resources are featured in the webinar with active links provided in the accompanying slide-set.

The additional resource referred to by Thines Ganeshamoorthy during the webinar which helps healthcare professionals to develop their knowledge, skills and confidence in communicating with children and young people has now been added to the slide-set.  This is www.mefirst.org.uk developed by Great Ormond Street hospital and Common Room Consulting in partnership with healthcare professionals and children and young people.

Data Analysis: In order to gain an understanding of the enablers and barriers to supporting transition we invited those registering their interest online to respond to several trigger questions. These included:

  • Some of the things that service users tell us gives them a good experience are …..
  • The things that help most are  ……
  • If there is one thing I could stop providers/commissioners doing or believing it would be …..
  • The most helpful things that providers/commissioners  do/ say / believe are…..
  • The most unhelpful things that providers/commissioners  do/ say / believe are…..
  • If I could have three magic wishes about how transition will look like in the future, these would be…

The data from 17 respondents was analysed into themes. These themes represent hypotheses regarding the critical factors for the development and adoption of good practice in the field of rehabilitation services. They are not presented in any sequential order and do not represent definitive guidance, but lines of enquiry that recipients may choose to explore and take action upon. 

Readers are invited to let others know, via the Improving Rehabilitation online forum  [http://bit.ly/1QEeBfO] what action they are taking (however big or small and in whatever role and at whatever level they operate).  This feedback, in turn, enriches collective soft intelligence and further shapes the emergent themes to inform critical actions for those concerned with improving rehabilitation services.


But I don't speak finance...I'm a clinician.

Creating partnerships between clinicians and finance colleagues to improve rehabilitation services 


This vodcast provides a clinician's own perspective of the imperative for clinicians and finance working together to enable the commissioning, delivery and demonstration of 'best possible value'.  Dr Sanjay Agrawal, Consultant Respiratory Intensivist from University Hospitals of Leicester NHS Trust, addresses questions such as:

  1. As a clinician, what are the benefits to working with finance colleagues when you already have so much to learn and do?
  2. If your position in the structure is such that you never attend the meetings between clinicians and finance, how can you present an effective case to get some time with very busy finance colleagues?
  3. How can you as a clinician make the meeting engaging and productive when you feel you don’t speak 'finance'
  4. What support is available to help you achieve the best value from the service improvement you're working on?


‘What is the value of rehabilitation and how to quantify this’


This webinar aims to highlight and illustrate the economic value of rehabilitation, using a local case study, from a provider and commissioner perspective. It also looks to provide an overview of what ‘best possible value’ means in the context of rehabilitation and describe resources and support available to help providers and commissioners quantify value. Speakers: 

  • Tara-Lee Baohm Deputy Director of Strategic Delivery, Barking and Dagenham, Havering and Redbridge CCGs
  • Carol White Deputy Director, North East London NHS Foundation Trust 
  • Joanna Parris Programme Manager, NHS Future-Focused-Finance, Best Possible Value Workstream

Our speakers discussed questions received before and during the webinar. Some of the questions that we did not have time to address will be responded to via the 2015/16 discussion forum and 2016/17 discussion forum

We would welcome your feedback and further questions. You can share these on the 2016/17 discussion forum or email them directly to katherine.andrews@nhs-commissioning.net who will post them on your behalf.


‘You want to commission rehab? We say know, know, know!’


This vodcast provides

  • a commissioner's own perspective of rehabilitation, the challenges surrounding its commissioning and the impact that good rehabilitation can have in delivering commissioning objectives and value.  
  • a broad overview of the NHS England Rehabilitation Programme and directs listeners to ‘Rehabilitation is everyone’s business: Principles and expectations for good adult rehabilitation’


To find out more, go to:

What is the NHS Clinical Soft Intelligence Service

NHSCSI National Rehabilitation Networking Event 8 June 2016

Commissioning Guidance for Rehabilitation - March 2016

Rehabilitation is everyone’s business: Principles and expectations for good adult rehabilitation

Webinars, Vodcasts and social media networking 2015-16

Intelligence gathered to support the dissemination and adoption of good practice – 2014/16

Raising the profile of local service improvements – 2014/15

Webinars and social media networking 2014-15  

Engaging a diverse community in service Improvement programmes  

Webinars and social media networking March 2014
Raising the profile of local service improvements – 2013

Engaging service users, providers and commissioners to describe what good looks like