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NHS Clinical Soft Intelligence (NHSCSI) Service

Engaging service users, providers and commissioners to describe what good looks like

 

Engaging service users, providers and commissioners to describe what good looks like

Commissioned by the Department of Health, NHSCSI recruited a wide range of service users, establishing a Service User Reference Group to gather and analyse data to co-produce a vision of what good rehabilitation services look like.

This was then refined with a group of 105 commissioners and providers from across the health and social care spectrum including the voluntary sector, to describe the enablers and barriers to delivering this vision.

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The following are the outputs from the first phase of the Improving Adult Rehabilitation Services project in 2012.

The project objective was to engage service providers, commissioners and users to develop an understanding of how rehabilitation is viewed from each of these perspectives and develop a shared vision of ‘good’ rehabilitation. This was achieved through two stakeholder groups:

  • Service User Reference Group (SURG) that defined a series of interview questions to develop an understanding of service users experience of rehabilitation
  • Provider and Commissioners Reference Group (PCRG)

Telephone interviews were conducted by newly qualified allied health professionals with 63 self selected service users across a range of conditions and ages. A further 10 people with communication difficulties took part in a focus group. Some of the comments can be seen on slide 2. An initial event with PCRG produced a vision of good rehabilitation underpinned by an articulation of key barriers and enablers

Final slide set - summary


Appendix i - Profile of interviewees

Appendix ii - Participant profile for PCRG event 21/8/12


Appendix iii - Participant profile for joint event 12/9/12


Appendix iv - Service users' experience of rehabilitation


Appendix v - Providers’ and commissioners’ issues to be addressed to deliver ‘good’ rehabilitation

 

The PCRG and the SURG came together to triangulate the data from the service user interviews and the outputs from the PCRG event. The results of this productive collaboration can be seen in slides 3 and 4.

The slide set and outcomes from this work were received by the Professional Leadership Team at the Department of Health and continue to inform internal discussions about rehabilitation.

Our thanks to all those service users, providers and commissioners who so enthusiastically engaged with this work.

 

 

To find out more, go to:

What is the NHS Clinical Soft Intelligence Service

NHSCSI National Rehabilitation Networking Event 8 June 2016

Commissioning Guidance for Rehabilitation - March 2016

Rehabilitation is everyone’s business: Principles and expectations for good adult rehabilitation

Webinars, Vodcasts and social media networking 2015-16

Intelligence gathered to support the dissemination and adoption of good practice – 2014/16

Raising the profile of local service improvements – 2014/15

Webinars and social media networking 2014-15  

Engaging a diverse community in service Improvement programmes  

Webinars and social media networking March 2014
Raising the profile of local service improvements – 2013

Engaging service users, providers and commissioners to describe what good looks like