We could learn a lot from patients about integrated care
The experience of patients tells us almost everything we need to know about healthcare services. We're good at collecting data, but less good at putting it to work.
Lesley Goodburn is working with NHS trusts to help them understand how experience can drive quality improvement - a principle that she argues should also shape integrated care. Useful links mentioned in this podcast are available here. For further information about how to use the wealth of publicly available data to build integrated care systems around patient experience, contact enquiries@pcc-cic.org.uk
