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Updated key performance indicators for integrated urgent care

 

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Updated key performance indicators for integrated urgent care

NHS England has published a new set of updated key performance indicators (KPIs) for integrated urgent care.

The revised KPIs will offer a more balanced scorecard for assessing the delivery of quality services for patients. This will allow greater understanding of performance across the access, assessment, advice and treatment referral to face-to-face treatment elements of the service and result in improved focus on the patient experience. Queries can be directed to england.integratedurgentcare@nhs.net.