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Under pressure: safely managing increased demand in emergency departments

 

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Under pressure: safely managing increased demand in emergency departments

Winter 2017/18 saw an unprecedented demand for health and care support services. Emergency departments bore the brunt of this demand.

This CQC report features practical solutions from staff. Frontline clinicians attended workshops to help us understand the issues they face. They identified what needs to change to keep services safe when facing surges in demand.

It calls for wider action for health and social care services to work together. A joint approach will help the whole health and care system to manage capacity as demand grows.