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The NHS receives 480 written complaints a day

 

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The NHS receives 480 written complaints a day

New figures on written complaints made against NHS hospitals and community health services in England totalled 114,300 in 2013-14 – a 4.6 per cent rise on 2012-13 (109,300) and the equivalent of an extra 96 complaints each week.

The data is published by the Health and Social Care Information Centre (HSCIC) and covers complaints made about NHS hospitals and community health services and family health services (GP and dental practices) in 2013-14.