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The NHS England business plan

 

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The NHS England business plan

NHS England has published a plan confirming its commitment to putting patients at the heart of improving care now and for future generations.

Putting Patients First: the NHS England business plan for 2013/14 – 2015/16 is a three year plan that will measure how health and care services are performing with a strong emphasis on making sure feedback from patients, their families and NHS staff is heard and acted upon.

The plan includes an 11-point scorecard, which NHS England will introduce for measuring performance of key priorities, including feedback from patients, their families and NHS staff. This supports the recommendations made by Robert Francis QC.