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Survey highlights patients' experiences of emergency department services

 

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Survey highlights patients' experiences of emergency department services

A survey of A&E and urgent care patients across England who used services in September 2018 has highlighted their experiences around waiting times, standards of care and dignity, patient safety, quality of discharge arrangements and more.

The Care Quality Commission’s urgent and emergency care survey provides information at national and trust level. The data forms part of the inspection process as well as contributing to national measures of patient experience such as NHS England’s overall patient experience score.