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Spotlight on patient feedback driving NHS improvements

 

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Spotlight on patient feedback driving NHS improvements

NHS England has launched a new campaign which aims to raise awareness of how patient feedback is helping drive continuous improvement in NHS services.

The Friends and Family Test (FFT) Spotlight Week will include a range of promotional activities across England over the next five days aimed at giving fresh impetus to FFT which has already gathered 17m pieces of feedback from patients.

The FFT is a quick and easy way for patients to give their views on their experience after care and treatment by their GP or dentist, in hospital or from a range of other NHS services. More....