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Second evaluation report for NHS 111 sites published


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Second evaluation report for NHS 111 sites published

The University of Sheffield has published its second interim report on the NHS 111 pilot sites, all of which use NHS Pathways as their clinical assessment tool.

An evaluation of the new NHS 111 telephone service, conducted by researchers from the University of Sheffield, shows pilot schemes have delivered some but not all of the potential benefits one year after they were launched.

Academics from the University's School of Health and Related Research (ScHARR) issued a report to the Department of Health evaluating the new 24-hour telephone service, which is designed to help people access appropriate healthcare for urgent medical problems. The service is free to use and aims to direct callers to the right service, first time.