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Review of NHS complaints system

 

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Review of NHS complaints system

The government has launched a review of the hospital complaints system.

It will be led by Ann Clwyd, MP for Cynon Valley, and Professor Tricia Hart, chief executive of South Tees Hospitals NHS Foundation Trust and adviser to Robert Francis during his two inquiries into the Mid Staffordshire NHS Trust.


The review of NHS complaints handling was first announced by the prime minister in his response to Robert Francis’s report into failings at Mid Staffordshire NHS Foundation Trust.


The review will engage with patients and their carers and representatives, staff and managers to hear and understand their experience of the way trusts manage and act on concerns and complaints.