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Review of adult social care complaints 2018/19

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Review of adult social care complaints 2018/19

The local government and social care ombudsman has found problems in nearly two out of every three adult social care complaints it has investigated in the past year.

It revealed it is investigating a greater proportion of complaints than previous years – and finding fault on average in 66% of cases. In some casework areas – including those about fees and charging for care – the ombudsman has upheld 73% of investigations. More...