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Report of patient experience summit

 

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Report of patient experience summit

In April 2015, the Royal Pharmaceutical Society held a one day summit focusing on how pharmacy teams could measure and improve patients’ experience of care. This event brought together experts with insight and experience of how to both raise the profile of patient experience in organisations, and how to measure and evaluate it in practice, with local NHS teams sharing their individual approaches.

The Royal Pharmaceutical Society has produced a report summarising the day, so that other pharmacy teams and organisations may use it as a resource to support the continued development of their approaches to evaluating and improving patients’ experience of care.