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Remote total triage in general practice

 

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Remote total triage in general practice

As part of Health Education England (HEE) e-learning programme for COVID-19 a remote total triage in general practice resource has been developed by the Digital First Primary Care Team at NHSE/I and HEE to support all GP practices in England with the rapid implementation of a ‘total triage’ model.

This model enables practices to use an online consultation system to gather clinically relevant information from patients in their own time and triage patient contacts, responding using the most appropriate modality to meet the patient’s needs such as via telephone, video, text or online messaging. Non-digital users are taken through the same process by administrative staff over the telephone.