144,601 members

Skip to content. | Skip to navigation

News

Record numbers of people getting urgent NHS help over the phone

 

Start sharing

If you've got news you'd like to share, let us know and we'll consider it for our news section.
 

Record numbers of people getting urgent NHS help over the phone

20,000 people every day are now getting urgent health advice from a doctor, nurse, paramedic or other clinical professional over the phone, according to latest NHS data.

Over half of all calls to the NHS 111 phone service received expert assessment from a clinical professional in July this year – the highest proportion since the service was introduced.

While all calls answered by NHS 111 are handled by fully trained staff who can advise, signpost to local services or arrange appointments for further assessment, increasing numbers of callers now also receive clinical advice directly from a medical professional. More....