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Recognising the value of reception teams

 

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Recognising the value of reception teams

Reception staff are the first contact patients have with any practice and potentially have a big impact on every patient’s experience of the care they receive.

Yet training opportunities for receptionists have historically been few and far between.

PCC has developed a training programme to remedy that. The series of half-day courses reflects the contribution reception staff can make in delivering several of the ten high impact actions set out in the GP Forward View (GPFV).