149,936 members

Skip to content. | Skip to navigation


Recognising the value of reception teams


Start sharing

If you've got news you'd like to share, let us know and we'll consider it for our news section.

Recognising the value of reception teams

Reception staff are the first contact patients have with any practice and potentially have a big impact on every patient’s experience of the care they receive.

Yet training opportunities for receptionists have historically been few and far between.

PCC has developed a training programme to remedy that. The series of half-day courses reflects the contribution reception staff can make in delivering several of the ten high impact actions set out in the GP Forward View (GPFV).