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Patient perspective on urgent care


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Patient perspective on urgent care

The Royal College of Emergency Medicine and the Patients Association has published their joint report, Time to Act – Urgent Care and A&E: the Patient Perspective.

The report is released following an survey of patients between September 2014 and February 2015 in relation to the choices, decisions and experiences of patients who accessed A&E services for urgent healthcare needs.

The findings demonstrate that the NHS not only needs to ensure that patients are fully informed of services such as out-of-hours GPs, walk-in centres and the NHS 111 service, but must also ensure that these services have sufficient capacity and are available when required. Unless this issue is addressed, we will continue to see more pressure on an already overstretched A&E system.