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Overpayments of carer’s allowance


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Overpayments of carer’s allowance

The parliamentary work and pensions committee has found that carers are being disproportionately heavily penalised for years of Department for Work and Pensions (DWP) administrative errors or their own honest mistakes, in a confusing and outdated system.

The report highlights the example of a system so inflexible that it was impossible to adapt a standard information letter within a year. It calls on the DWP to completely reassess its approach and consider writing off debts due to its own protracted administrative failures.