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Online consultations in general practice – changing products

 

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Online consultations in general practice – changing products

The general practice response to the pandemic has been remarkable.

Almost all practices now have access to an online consultation system to support total triage and use of these systems has been steadily increasing. However, some practices are finding that the product chosen in their area doesn’t meet their needs. Where practices are considering using a different system to the one currently in place, they are strongly encouraged to speak to their commissioner first before moving to a new product - even if a practice plans to fund a product themselves or where a product is being offered on a trial/pilot basis. This is to support a collaborative approach to digitisation and benefits of at scale working.  For further information read the Q&A on procurement, funding and assurance, templates on clinical safety management and practice and commissioner responsibilities depending on the route of procurement.