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148,000 written complaints about the health service

 

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148,000 written complaints about the health service

Just over 148,000 written complaints about the health service in 2010/11 were reported to the NHS Information Centre, a 2.4% fall on the previous year.

However, 29 foundation trusts (FTs) did not report any data in 2010/11, compared to 18 in the previous year.

Considering the 352 trusts who reported data for both 2010/11 and for the previous year; total written complaints increased by 0.3 per cent; from 145,000 to 145,400.

The report presents data reported through two collections – one for family health services and one for hospital and community health services, which is voluntary for FTs. It also includes for the first time published data about the subject area of complaint down to NHS trust level.