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National survey shows most people experience good urgent and emergency care, but lengthy waiting times remain a problem

 

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National survey shows most people experience good urgent and emergency care, but lengthy waiting times remain a problem

A survey of 50,000 people who received urgent and emergency care from services provided by 132 NHS trusts across England show that the majority are positive about most aspects of their care and treatment.

However, a significant number continue to report long waits, particularly those attending major accident and emergency (A&E) departments. The Care Quality Commission survey was of patients who attended either a major consultant-led A&E department (Type 1) or an urgent care centre or minor injury unit (Type 3) run directly by an acute hospital trust during September 2018.